Product pages clearly state the status of each product: In stock items are prepared right away, while Made to order items are custom-made at our factory according to your selections.
Products in stock
After payment is confirmed, they are packed and handed over to shipping or freight within 1–3 business days.
Made-to-order products
They are made according to your selections, such as size, fabric, color, or logo. The production time is stated on the product page and in the order summary.
Average production times
| Product group | Production time |
|---|---|
| Garden and café umbrellas | 7 – 15 business days |
| Logo-printed umbrellas (corporate orders) | 15 – 25 business days (after print approval) |
| Custom-size tempered table glass | 5 – 7 business days |
| Cast aluminum and metal furniture | 10 – 20 business days |
| Pergola and awning systems | Based on the project plan after site survey |
Times are calculated in business days; weekends and official holidays are not included. For individual (consumer) orders, delivery, including made-to-order products, takes place no later than 30 days from your order; if this period is exceeded, you may cancel your order and receive a full refund of the amount you paid. When production is completed, your product is handed over to shipping and tracking information is sent to you by email and SMS.
What stage is your order at?
- Order confirmationYour payment is confirmed and your order is added to the production schedule.
- ProductionYour product is manufactured at our factory according to your selections and passes quality control.
- PackingIt is packed in protective packaging suitable for transport.
- DispatchIt is handed over to shipping or freight. If you selected “I'll pick it up myself,” you are notified when it is ready for pickup.
Peak season: Because demand increases between April and July, lead times may be longer. For orders that need to be ready by a specific date, we recommend confirming the current lead time with our customer service team before placing your order. For individual orders, the legal 30-day delivery period and your right to cancel if this period is exceeded also apply during peak season.
You can track the real-time status of your order from the My Orders page.