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Support

Customer Service

All our contact channels and business hours for orders, sizes, installation and quotes.

From product selection to installation, and from order tracking to returns, we are here to help. Reach us through the channel that suits you best, and we will direct your question to the right member of our team.

Ways to reach us

Phone

+90 212 546 46 58
Sales, orders and technical support

WhatsApp

0532 066 42 25
The fastest way to share photos and measurements

Email


Written requests and documents

Support line

In-site support
Written, logged support for our members

Our working hours

DayHours
Monday – Friday09:00 – 18:00
Saturday09:00 – 14:00
Sundays and public holidaysClosed (we reply to your messages on the first business day)

To help you faster

  • If you are writing about an order, please include your order number.
  • Adding photos or a short video for questions about measurements, installation or damage will speed up our assessment.
  • For bulk purchases and projects, stating the products, quantities and delivery location makes it easier for us to prepare your quote quickly.
  • Send your cancellation and return notices in writing (by email, through the support line or via the contact form) so that they are on record.

What do you need help with?

Orders and shipping

Track status and shipping on the My Orders page.

Cancellation and returns

Cancellation & Return Conditions

Frequently asked questions

Find the answer right away

Write to us now and we will respond

You can send us a message through the contact form by selecting your topic.

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