Frequently Asked Questions

After logging in, you can view all your orders, production status and shipping updates on the My Orders page. Your shipping tracking number is also sent to you by email and SMS.

You can pay by credit card or debit card (3D Secure) or by bank transfer / EFT. A additional discount may apply to bank transfer / EFT payments; the current rate is shown at the payment step.

Your card details are not stored on our servers. If you select “Save my card,” your card is stored in encrypted form by a licensed payment institution; we only see the last 4 digits of the card.

At the payment step, you can choose an individual or corporate invoice. For a corporate invoice, you only need to enter the company name, tax office and tax number completely.

Yes. You can review our Wholesale page or request a quote.

In-stock products are handed over to shipping within 1–3 business days. Production times for made-to-order products are stated on the product page; for average lead times, please see our Production Times page.

The shipping fee for each product is stated separately on the product page, including VAT; you will see the total shipping fee in your cart before making payment.

Yes. If you select “I’ll pick it up myself,” the shipping fee and shipping VAT are deducted from your order, and you collect your product from our factory. Details are available on the Shipping & Delivery page.

For visible damage, have a damage report prepared with the courier, and for a quick resolution, notify us within 24 hours if possible, together with photos. The process is explained step by step on the Shipping Information page.

For in-stock products (sold from stock), you can exercise your right of withdrawal within 14 days of delivery. For made-to-order products based on your choices of dimensions, fabric, color, logo, etc., there is no right of withdrawal under the law; however, for defective or faulty products, you may choose one of your rights: free repair, exchange, price reduction or refund. Details: Cancellation & Return Terms.

For in-stock products, you can cancel your order before delivery, or exercise your right of withdrawal within 14 days after delivery. Made-to-order orders can only be canceled before production has started. Your payment will be refunded to the same payment method within 14 days at the latest.

Our products are covered by a 2-year warranty against manufacturing defects. Damage resulting from misuse, normal wear and tear, and natural events such as storms is not covered by the warranty. The warranty does not limit your statutory rights for defects.

Polyester fabric is economical and lightweight and is ideal for seasonal use. Acrylic fabric is much more resistant to sunlight and fading; we recommend it for umbrellas that will stay outdoors year-round and for commercial use.

Pole thickness is chosen according to the size of the umbrella and where it will be used: for large umbrellas and exposed, windy areas, a thicker pole (e.g., 85–100 mm aluminum) is more durable. You can see models that suit your size on the Create Your Umbrella page.

We produce custom-size tempered table glass from 50 × 50 cm to 150 × 220 cm, with 0.5 cm precision. For square, rectangular and round (CNC-cut) options, please use our Custom-Size Glass page.

Add the product to your favorites or use the “Notify me when price drops” option on the product page; you will be informed by email when the price falls.