Warranty and After-Sales Services

Every product we sell carries a warranty of at least 2 years under Law No. 6502 on the Protection of the Consumer and the Warranty Certificate Regulation. Our garden umbrellas are covered by a 2-year manufacturer's warranty against manufacturing defects; your warranty certificate is provided on your order page and in your email after delivery.

1. Warranty coverage

• Malfunctions, breakages and loss of function resulting from manufacturing and material defects.
• The warranty period starts from the product's delivery date. Time spent on repairs is added to the warranty period.
• Repair, part replacement and labor under warranty are free of charge; the maximum repair time is 20 business days.

2. Cases not covered by the warranty

• Use contrary to the user manual; leaving umbrellas open in windy weather; natural disasters such as storms, hail and snow load.
• Incorrect assembly by the user, modifications to the product and unauthorized repairs.
• Damage caused by accidents, drops, impacts, fire, chemicals and the use of pressurized water.
• Natural color fading of the fabric over time and wear from use (manufacturers' fabric warranties remain reserved).
• Consumables (cord, ribbon, rope, fastening elements) and packaging.

3. Your rights in case of defective goods

If the product proves defective within 2 years of the delivery date, you may exercise one of the following alternative rights under Article 11 of Law No. 6502: free repair, replacement with a non-defective product of the same kind, price reduction in proportion to the defect, or rescission of the contract (refund). If a request for free repair or replacement does not impose a disproportionate burden on us, we are obliged to fulfill it.

4. Warranty and service requests

1. Open a Returns / Exchange – Service Request with your order number and photos showing the problem, or write to .
2. Your request will be reviewed within 2 business days at the latest; if necessary, the product or part is requested from your address via shipping, or our technical team will provide guidance.
3. Procedures covered by the warranty are free of charge; if they fall outside its scope, the repair cost is submitted for your approval, and if you do not approve, the product is returned.

5. Spare parts and after-sales support

• Parts such as umbrella fabric, wire, hinge, base and opening mechanism are supplied for at least 5 years from the end of the product's sale (for the maximum legal service life).
• Assembly, use and maintenance guides: Installation Guide · Use and Care Guide · Umbrella Warranty Terms.
• After-sales support: +90 212 546 46 58 · (weekdays 09:00–18:00).

In case of a dispute, depending on the monetary limits, you may apply to the Consumer Arbitration Committee or the Consumer Court in your area.