Shipping & Transport

We ship your orders across Turkey with our contracted shipping companies, and for large-volume products with warehouse and freight carriers. Shipping fees are shown separately on the product page and in your cart, including VAT; there are no surprise costs.

Delivery options

How is the shipping fee calculated?

• The shipping fee for each product is shown separately on the product page as the amount excluding VAT and the VAT.
• For products where the shipping fee is already included in the product price, this is stated separately on the product page.
• For products made up of multiple parts or for large-volume products, the fee is calculated based on the number of packages and volume.
• You will see the total shipping fee for your cart before the payment step.

Large-volume and palletized shipments

Umbrella bases, large umbrellas, furniture sets and pergola systems are shipped with warehouse or freight carriers. For these shipments, delivery is made to the building entrance. If you request delivery to a specific floor or at a specific time, simply note this in your order; where possible, we will plan accordingly, and if an additional fee is required, we will inform you in advance.

Shipment tracking

Once your order has been handed over to the shipping company, your tracking number will be sent to you by email and SMS. You can follow the status of all your orders and shipping updates on the My Orders page.

Factory pickup

With the “Self pickup” option, we will notify you when your product is ready. The pickup terms are set out in the Pickup Commitment Statement.