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Right of Withdrawal Form

Sample withdrawal form per the Distance Contracts Regulation: 14-day withdrawal notice, return process and online return or exchange request.

You may exercise your right of withdrawal without giving a reason within 14 days from the date you receive the product. The easiest way is the Return / exchange request button on your order page; if you prefer, you can also fill in the form below and send it by email.

Important: For products made to order according to your choices of dimensions, fabric, color or print (Create Your Umbrella umbrellas, custom-size glass, logo-printed products), there is no right of withdrawal under Article 15/1-c of the Distance Contracts Regulation. If these products are defective, damaged or manufactured contrary to the order, your legal rights (repair, replacement, price reduction, rescission of the contract) remain fully reserved.

Sample withdrawal form

(This form is completed and sent only if you wish to exercise your right of withdrawal from the contract.)

ToAkbrella Semsiye Sanayi ve Ticaret Anonim Sirketi
Yıldırım Beyazıt Cad. No: 16F, Mimarsinan Merkez Mah. 34535 Büyükçekmece / İstanbul / TR
Tel: +90 212 546 46 58 · Email:
DeclarationI hereby declare that I am exercising my right to withdraw from the contract for the sale of the goods below.
Order date / delivery date…… / ……
Order number……
Goods subject to withdrawal…… (product name, quantity)
Price of the goods subject to withdrawal…… TL
Consumer's full name……
Consumer's address……
IBAN for refund (if paid by bank transfer)TR…… — account holder: ……
Date and signature…… (if sent on paper)

Process after withdrawal

  1. We confirm receipt of your notification by email.
  2. Within 10 days of the notification, you pack the product with its invoice and all parts, in a way that prevents damage, and send it to the address we give you / via contracted shipping. For withdrawal, the shipping cost belongs to you; for defective / faulty products, the shipping cost belongs to us.
  3. After the product reaches us, the amount you paid (including delivery charges) is refunded by the same payment method within 14 days at the latest. For card payments, the time for the amount to appear in your account depends on your bank.

Details: Cancellation & Return Conditions · Distance Sales Agreement

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