Cancellation & Return Terms

Your satisfaction is our top priority. Below you can find step-by-step information on order cancellation, the right of withdrawal and the refund process. If you have any questions, contact us and we will resolve it together.

Order cancellation

For ready stock items, you can cancel your order before delivery from the My Orders page or via the support line. Made-to-order items can be cancelled before production begins. Your payment will be refunded to the payment method you used within 14 days at the latest from the cancellation date; for card payments, the time it takes for the amount to appear in your account depends on your bank.

Right of withdrawal (ready stock items)

For items sold from stock that are not produced specifically for you, you may exercise your right of withdrawal without giving any reason within 14 days from the date you receive the product. You may also exercise this right before delivery; for orders delivered separately, the period starts on the day the last product is received.

1. Notify usWithin 14 days, send your withdrawal request via the support line, email or the contact form.
2. Pack itPrepare the product with its invoice and all parts, preferably in its original packaging.
3. Send it backWithin 10 days of notification, return the product free of charge using the contracted shipping company we will specify.
4. Receive your refundWithin 14 days at the latest after we receive your notification, the amount you paid, including delivery costs, will be refunded.

You will be responsible for any changes or damage resulting from use of the product beyond what is normal during the withdrawal period.

Made-to-order products

Under Article 15/1-ç of the Distance Contracts Regulation, there is no right of withdrawal for products made to order based on your selections, such as size, fabric, color or logo (including umbrellas created with Create Your Umbrella, custom-size table glass, logo-printed products, custom-sized shading systems, etc.).

Damaged, faulty or defective products

• For damage caused during shipping, please notify us within 24 hours if possible for a faster solution: for damage visible from the outside, with a damage report; for damage discovered later, with photos.
• For faulty or defective products, send us your order number together with photos.
• Under Law No. 6502 (Consumer Protection Law), for defective products you may choose one of the following rights: rescinding the contract, price reduction, free repair or exchange.

Payment refunds

Payment method	Refund method
Credit / debit card	Refunded to the same card; the time it takes to appear in your account depends on your bank.
Bank transfer / EFT	Sent to the bank account (IBAN) registered in your name, which you will provide.

For detailed legal provisions, you can review the Distance Sales Agreement.